State Farm® Insurance Agent Michelle Gates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheryl Lewis
March 20, 2026
"Pam served us well in every aspect. Thank you for taking your time and explaining everything to us! 😊"
"Cheryl, thank you so much for your kind words! We're delighted to hear that Pam provided excellent service and made everything clear for you. We look forward to assisting you again in the future! "
Danny Gingerich
March 17, 2026
"Chelsea. Stayed after hrs to make sure I had coverage. I am very grateful for that. Thank you"
"Danny, thank you so much for your kind words! Chelsi was happy to help ensure you had the coverage you needed. Your satisfaction means the world to us, and we’re always here to assist whenever you need. Thanks again for choosing Gates State Farm Insurance!"
Kelly Smith
February 25, 2026
"Chelsi was a huge help with Home and Auto Insurance! A HUGE help!! I am older and newly divorced and dreaded taking care of this. She made it super easy! 😅 I am so grateful! Big hug!🤗"
"Kelly, thank you so much for your kind words! We’re thrilled to hear that Chelsi made the process easy and stress-free for you during this time. It means a lot to know she could be such a big help. Sending you a big hug right back! 🤗 "
Sarah
February 21, 2026
"Always goes above and beyond when a claim needs to be made. They check up on you through the entire claim process."
"Sarah, thank you so much for your kind words and 5-star review! We're thrilled to hear that our team went above and beyond to support you throughout your claim process. We’re always here to help whenever you need us."
Mollie Burchett
January 29, 2026
"Pam was great! She helped me save almost half of what I was paying on my car insurance. I also started a renters insurance policy."
"Mollie, thank you so much for your kind words! We’re delighted to hear that Pam was able to help you save significantly on your car insurance and assist with your renters insurance policy. We truly appreciate your trust and look forward to continuing to serve you in the future!"
Debra Cicolani
January 28, 2026
"Agents are friendly and certious, and truly care about their customers. They have great rates, and offer a wide range of products. I left state farm for a short while, and have returned because of their great customer service, and great rates."
"Debra, thank you for your 5-star review! It means a lot to have you back with our agency and State Farm, and we are committed to providing excellent customer service and look forward to continuing to meet your insurance needs!"
Cynthia Trimble
January 15, 2026
"From the moment I called Pam I felt relieved she helped run through everything I needed. It Was a great experience I would highly recommend Them, thank you again, State Farm."
"Cynthia, thank you so much for your kind words and recommendation! We're thrilled to hear that Pam was able to assist you and make the process easier. We truly appreciate your trust in our agency and State Farm and look forward to serving you again in the future!"
Jennifer Strausser
January 14, 2026
"Pam was an exceptional agent. She guided me through my new policy. Wonderful service!"
"Jennifer, thank you so much for your kind words! We're thrilled to hear that Pam provided exceptional service and made the process of your new policy smooth and easy. Thank you for choosing Michelle Gates State Farm Insurance to assist you with your insurance needs!"
Amber Moore
December 9, 2025
"Very patient with all questions and concerns we had."
"Amber, we appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Jaziyia Thomas
November 20, 2025
"I worked with Chelsi, it was quick and easy. She made the process very simple!"
"Jaziyia, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Donna Schroeder
October 24, 2025
"Got better insurance and coverage when I switched to this company friendly staff"
"Donna, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Garrett Michael
September 24, 2025
"Everyone was very professional and easy to work with! Makenzi got me set up with everything and I’m paying less than I was with Nationwide."
"Garrett, thank you for your kind words and five-star review! We’re thrilled to hear that Makenzi provided you with excellent service and helped safeguard what matters most by providing more coverage than your current carrier. "
Connie Coe
September 18, 2025
"Excellent customer service. I had an auto claim and everything from start to finish went smoothly. I highly recommend the Michelle Gates State Farm agency. A special thanks to Bill too!"
"Connie, thank you so much for your kind words and recommendation! We're thrilled to hear your auto claim process went smoothly from start to finish. We truly appreciate your business with our agency and State Farm!"
John Riems
September 11, 2025
".Yestrrday, 9/10, Bill answered all of my questions and referred me for another appointment with Michelle."
"John, thank you for taking the time to leave a 5-star review! We're thrilled to hear you had a great experience at our agency. Our team takes great pride in providing prompt and friendly service, and we appreciate your business and look forward to serving you in the future. "
Erin Holmes
August 20, 2025
"Chelsi helped me get my new insurance account set up for my house in Butler. She made the process simple, seamless and straightforward. Thank you, Chelsi!"
"Erin, thank you so much for your 5-star google review! We're thrilled to hear that Chelsi made setting up your new insurance account easy and straightforward. We appreciate your trust and are here to help with anything you need in the future!"
Scott Blum
August 14, 2025
"Extremely helpful, answered all of my questions in full detail. Highly recommend! Thank you again, Michelle!"
"Scott, thank you so much for your kind words! Welcome to Michelle Gates State Farm Insurance and am delighted to hear that Chelsi was able to assist you thoroughly and answer all your questions. Your recommendation means a lot to us! "
Martha Glaze
August 8, 2025
"I've been with State Farm for years and have always appreciated the personnel at Michelle Gates - State Farm Insurance. I've grown from used vehicles to new purchase...from renter to Homeowner: they answer every question and provide insights and information to ensure that I have good coverage for my car and home."
"Martha, thank you so much for your wonderful review! We're thrilled to have supported you through every step and providing you with clear answers and the right coverage is our top priority. We truly appreciate your trust and look forward to continuing to serve you for many years to come!"
Bianca Hoffer
June 9, 2025
"Extremely nice and approachable. Answers all questions and goes above and beyond to make things understandable."
"Biana, thank you for your wonderful review! We’re so glad to hear that you found our team to be nice and approachable. We strive to provide clear and comprehensive answers to all your questions. Thank you for choosing our agency for your insurance needs! "
Brandy Mays
June 6, 2025
"Chelsi went above and beyond with helping us make sure we understood our policy! Car and home"
"Brandy, thank you for your five-star review! We're thrilled to hear that Chelsi provided you with exceptional service and helped you understand your car and home policies. We look forward to working with you!"
kearstin Caplinger
June 6, 2025
"Great experience! Switching insurance was quick and an easy process. Pam was as knowledgeable and helpful! Absolutely will recommend to friends and family"
"Kearstin, thank you for your fantastic review! We're thrilled to hear you had a great experience working with Pam and that switching your insurance to State Farm was quick and easy for you. "
Chris Klingler
May 27, 2025
"Always give me top notch service, and take care of my needs and once. If I need a car to go to liability, they take care of me if I need full coverage, they take care of me if I need to check on a billing or have something emailed to me for my records, they take care of me. Most importantly, I’m taking long-term and they take care of me."
"Chris, thank you so much for your kind words! We're thrilled to hear that you consistently receive top-notch service from our team; and we’re glad to know that we’re meeting your needs, whether it’s about insurance coverage or billing inquiries. "
nina klingler
May 27, 2025
"I have been with state farm for almost 20 years! Chelsea, Bill and the entire team at Michelle Gates is great! Bill has always handled our insurance/claims and Chelsea handled our life insurance policy. Everything is professional and they always answer questions and help us promptly."
"Nina, thank you for your 5-star review! We truly appreciate your loyalty over the past 20 years. It’s great to hear that Chelsi, Bill, and the entire team have consistently provided you with professional and prompt service. Your trust means a lot to us, and we’re always here to help with any questions or needs you may have. "
David Boals
May 20, 2025
"Pamela was quick to responds, friendly and very helpful in arranging new home and auto policies for me. Thanks!"
"David, thank you for the five-star review and choosing our State Farm agency for your insurance needs! "
Me
April 24, 2025
"Pam is a very awesome lady."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Deb Lester
April 21, 2025
"Great job from all of them at State Farm"
"Thank you, Deb for your 5-star review; and we appreciate your business with our agency and State Farm!"