State Farm® Insurance Agent Michelle Gates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bianca Hoffer
June 9, 2025
5
out of
5
rating by Bianca Hoffer
"Extremely nice and approachable. Answers all questions and goes above and beyond to make things understandable."
We responded:
"Biana, thank you for your wonderful review! We’re so glad to hear that you found our team to be nice and approachable. We strive to provide clear and comprehensive answers to all your questions. Thank you for choosing our agency for your insurance needs! "
Brandy Mays
June 6, 2025
5
out of
5
rating by Brandy Mays
"Chelsi went above and beyond with helping us make sure we understood our policy! Car and home"
We responded:
"Brandy, thank you for your five-star review! We're thrilled to hear that Chelsi provided you with exceptional service and helped you understand your car and home policies. We look forward to working with you!"
kearstin Caplinger
June 6, 2025
5
out of
5
rating by kearstin Caplinger
"Great experience! Switching insurance was quick and an easy process. Pam was as knowledgeable and helpful! Absolutely will recommend to friends and family"
We responded:
"Kearstin, thank you for your fantastic review! We're thrilled to hear you had a great experience working with Pam and that switching your insurance to State Farm was quick and easy for you. "
Chris Klingler
May 27, 2025
5
out of
5
rating by Chris Klingler
"Always give me top notch service, and take care of my needs and once. If I need a car to go to liability, they take care of me if I need full coverage, they take care of me if I need to check on a billing or have something emailed to me for my records, they take care of me. Most importantly, I’m taking long-term and they take care of me."
We responded:
"Chris, thank you so much for your kind words! We're thrilled to hear that you consistently receive top-notch service from our team; and we’re glad to know that we’re meeting your needs, whether it’s about insurance coverage or billing inquiries. "
nina klingler
May 27, 2025
5
out of
5
rating by nina klingler
"I have been with state farm for almost 20 years! Chelsea, Bill and the entire team at Michelle Gates is great! Bill has always handled our insurance/claims and Chelsea handled our life insurance policy. Everything is professional and they always answer questions and help us promptly."
We responded:
"Nina, thank you for your 5-star review! We truly appreciate your loyalty over the past 20 years. It’s great to hear that Chelsi, Bill, and the entire team have consistently provided you with professional and prompt service. Your trust means a lot to us, and we’re always here to help with any questions or needs you may have. "
David Boals
May 20, 2025
5
out of
5
rating by David Boals
"Pamela was quick to responds, friendly and very helpful in arranging new home and auto policies for me. Thanks!"
We responded:
"David, thank you for the five-star review and choosing our State Farm agency for your insurance needs! "
Me
April 24, 2025
5
out of
5
rating by Me
"Pam is a very awesome lady."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Deb Lester
April 21, 2025
5
out of
5
rating by Deb Lester
"Great job from all of them at State Farm"
We responded:
"Thank you, Deb for your 5-star review; and we appreciate your business with our agency and State Farm!"
Holly Cotter
April 14, 2025
5
out of
5
rating by Holly Cotter
"Always quick and helpful with any situation and any claims!"
We responded:
"Holly, we appreciate your 5-star review and glad to know you had a great experience with our State Farm office and your claim. We appreciate your business with our agency!"
Melissa Edmiston
April 5, 2025
5
out of
5
rating by Melissa Edmiston
"Everyone there is very friendly and helpful."
We responded:
"Melissa, we appreciate your 5-star review! Thank you and glad to hear you had a great experience with our State Farm office. "
Steve Berlo
April 1, 2025
5
out of
5
rating by Steve Berlo
"They have always taken good care of me. Highly recommend!"
We responded:
"Steve, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and appreciate your business with our agency!"
Klara King
February 12, 2025
5
out of
5
rating by Klara King
"Very professional, knowledgeable, friendly and helped with all questions"
We responded:
"Klara, thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your kind words and glad to hear you found our team to be professional, knowledgeable, and friendly. Thank you for choosing Michelle Gates State Farm for your insurance needs."
Thomas Coe
February 10, 2025
5
out of
5
rating by Thomas Coe
"Review of both auto and home owners policies went very well . Thank you to William."
We responded:
"Thomas, thank you for your 5-star review and we appreciate you allowing our State Farm team to be your good neighbor! "
Connie Coe
February 10, 2025
5
out of
5
rating by Connie Coe
"Excellent customer service. No hard sell and very thorough when reviewing your policies. Would highly recommend!!"
We responded:
"Connie, thank you for reviewing our State Farm office! We’re thrilled you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Jj See
February 6, 2025
5
out of
5
rating by Jj See
"Great insurance company to work with. Deb made the process very easy and was a pleasure to work with. Also the cheapest insurance ive ran across. Highly recommend this company!"
We responded:
"Thank you for your 5 star review, and we are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Susie Leuthold
January 28, 2025
5
out of
5
rating by Susie Leuthold
"Very helpful and friendly. Bill was very helpful and thorough going through our coverage."
We responded:
"Susie, thank you for your positive feedback and glad to hear Bill provided you with excellent assistance and was able to help expedite your claim and set up coverage for your new vehicle. At Michelle Gates State Farm Insurance, we're always here to help!!"
Catherine Boyd
January 27, 2025
5
out of
5
rating by Catherine Boyd
"I stopped in to get car insurance and Pam was a great help! It will be great to have my agent just around the corner from me. Thank you, Pam!"
We responded:
"Catherine, thank you so much for your 5-star review and thrilled to hear Pam was able to assist you with your car insurance. It's great to know you appreciate having an agent close by and thank you for choosing our agency!"
Lauren Mullins
November 15, 2024
5
out of
5
rating by Lauren Mullins
"Been with this agency for a few years now and have never been happier! The level of care they handle each call or inquiry, the customer service is amazing and the services they offer are many! Contact them today for a quote and see for yourself."
We responded:
"Thank you Lauren! I am happy to hear about your experience with our team here at Michelle Gates State Farm. We appreciate you!"
Robert Cichon
November 13, 2024
5
out of
5
rating by Robert Cichon
"Really easy to get set up with what I wanted and the customer service is great. They weren’t pushy but gave me options for different levels of coverage"
We responded:
"Robert, thank you so much for your 5-star review! We're thrilled to hear that you found the setup process easy without being pushy. Our goal is to provide clear options so you can choose the coverage that best fits your needs. "
Lynn Harkins
November 12, 2024
5
out of
5
rating by Lynn Harkins
"Always great service from the Gate's office."
We responded:
"Lynn, thank you for the kind words. I am blessed to have such a great team, and thank you for your business with our office over all these years! "
James Cobb
November 11, 2024
5
out of
5
rating by James Cobb
"Hi, Pam explained everything very good. I think , however, the Drive Wise software needs to be updated. But, satisfied overall. Thanks."
We responded:
"Thank you, James, for your wonderful review! We appreciate your kind words about your experience at our State Farm office, and we absolutely love the photo of your car on that gorgeous fall day in Ohio! We look forward to assisting you with all your insurance needs in the future!"
Shelly Kiser
November 1, 2024
5
out of
5
rating by Shelly Kiser
"Pam took alot of time to go over all of our auto, home and camper insurances with me. Showing ways that we could reduce our insurance costs plus suggesting coverages needed that we didn't have."
We responded:
"Shelly, thank you so much for your wonderful 5-star review! It's great to know that Pam took the time to help you find ways to reduce costs while ensuring you have the necessary coverage. We appreciate your trust in us and are here to help you anytime you need assistance. "
Randy Myers
October 26, 2024
5
out of
5
rating by Randy Myers
"I recently moved here from out of state. I am a long time Stare Farm multiple police customer. Pam was a tremendous help with my car, home owners insurance and my umbrella police up and running in Ohio. I thought she was very knowledgeable and professional. She helped me navigate through my needs for my polices as they relate to Ohio’s standards. Thanks for your guidance Pam. And thank your office staff whom I had contact with. I was treated with respect and kindness."
We responded:
"Randy, thank you so much for your wonderful review! We’re thrilled to hear that Pam and our office team were able to assist you with your insurance needs as you settled into Ohio. It’s great to know that you found our service knowledgeable and professional. Welcome to Michelle Gates State Farm Insurance!"
Laurel Hamrick
October 25, 2024
5
out of
5
rating by Laurel Hamrick
"I have been going to the Gates State Farm Insurance Agency for many years to have coverage for my home, life and auto. They have always been courteous and have answered any questions as well as settling a claim quickly and efficiently. I have referred family and friends to this insurance agency! My parents had been going through the Gates State Farm agency since the 1980’s and that’s how I started with them when I moved back to Mansfield in 1998! They also do many great sponsorship events for our community!"
We responded:
"Laurie, thank you so much for your wonderful review and appreciate you being a loyal customer of the Gates State Farm Insurance Agency for so many years. It’s always our goal to provide courteous service and efficient claims support, and we're thrilled that we've met your expectations. We truly appreciate your referrals and kind words about our community involvement. Here’s to many more years together!"
Nancy Darbey
October 22, 2024
5
out of
5
rating by Nancy Darbey
"Gates Insurance is a wonderful agency to work with. They take the time needed to fully explain my coverage, answer my questions, and make recommendations for coverage."
We responded:
"Nancy, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our office. We are dedicated to providing thorough explanations and personalized recommendations to ensure you feel confident in your coverage. We appreciate your trust in us!"