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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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p marcelonis

June 15, 2026

5  out of  5
rating by p marcelonis
"Excellent customer support from Allena in getting an outstanding claim resolved."
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Don Beach

May 20, 2026

5  out of  5
rating by Don Beach
"Bill answered our questions on our home and auto polices well. We have been State Farm customers since the 1980's and have always been pleased with the service."
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Brian Young (Zanshen)

April 29, 2026

5  out of  5
rating by Brian Young (Zanshen)
"Happy. Helpful. Friendly. Professional."
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Cheryl Lewis

March 20, 2026

5  out of  5
rating by Cheryl Lewis
"Pam served us well in every aspect. Thank you for taking your time and explaining everything to us! 😊"
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Danny Gingerich

March 17, 2026

5  out of  5
rating by Danny Gingerich
"Chelsea. Stayed after hrs to make sure I had coverage. I am very grateful for that. Thank you"
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Kelly Smith

February 25, 2026

5  out of  5
rating by Kelly Smith
"Chelsi was a huge help with Home and Auto Insurance! A HUGE help!! I am older and newly divorced and dreaded taking care of this. She made it super easy! 😅 I am so grateful! Big hug!🤗"
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Sarah

February 21, 2026

5  out of  5
rating by Sarah
"Always goes above and beyond when a claim needs to be made. They check up on you through the entire claim process."
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Mollie Burchett

January 29, 2026

5  out of  5
rating by Mollie Burchett
"Pam was great! She helped me save almost half of what I was paying on my car insurance. I also started a renters insurance policy."
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Debra Cicolani

January 28, 2026

5  out of  5
rating by Debra Cicolani
"Agents are friendly and certious, and truly care about their customers. They have great rates, and offer a wide range of products. I left state farm for a short while, and have returned because of their great customer service, and great rates."
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Cynthia Trimble

January 15, 2026

5  out of  5
rating by Cynthia Trimble
"From the moment I called Pam I felt relieved she helped run through everything I needed. It Was a great experience I would highly recommend Them, thank you again, State Farm."
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Jennifer Strausser

January 14, 2026

5  out of  5
rating by Jennifer Strausser
"Pam was an exceptional agent. She guided me through my new policy. Wonderful service!"
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Amber Moore

December 9, 2025

5  out of  5
rating by Amber Moore
"Very patient with all questions and concerns we had."
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Jaziyia Thomas

November 20, 2025

5  out of  5
rating by Jaziyia Thomas
"I worked with Chelsi, it was quick and easy. She made the process very simple!"
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Donna Schroeder

October 24, 2025

5  out of  5
rating by Donna Schroeder
"Got better insurance and coverage when I switched to this company friendly staff"
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Garrett Michael

September 24, 2025

5  out of  5
rating by Garrett Michael
"Everyone was very professional and easy to work with! Makenzi got me set up with everything and I’m paying less than I was with Nationwide."
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Connie Coe

September 18, 2025

5  out of  5
rating by Connie Coe
"Excellent customer service. I had an auto claim and everything from start to finish went smoothly. I highly recommend the Michelle Gates State Farm agency. A special thanks to Bill too!"
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John Riems

September 11, 2025

5  out of  5
rating by John Riems
".Yestrrday, 9/10, Bill answered all of my questions and referred me for another appointment with Michelle."
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Erin Holmes

August 20, 2025

5  out of  5
rating by Erin Holmes
"Chelsi helped me get my new insurance account set up for my house in Butler. She made the process simple, seamless and straightforward. Thank you, Chelsi!"
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Scott Blum

August 14, 2025

5  out of  5
rating by Scott Blum
"Extremely helpful, answered all of my questions in full detail. Highly recommend! Thank you again, Michelle!"
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Martha Glaze

August 8, 2025

5  out of  5
rating by Martha Glaze
"I've been with State Farm for years and have always appreciated the personnel at Michelle Gates - State Farm Insurance. I've grown from used vehicles to new purchase...from renter to Homeowner: they answer every question and provide insights and information to ensure that I have good coverage for my car and home."
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Bianca Hoffer

June 9, 2025

5  out of  5
rating by Bianca Hoffer
"Extremely nice and approachable. Answers all questions and goes above and beyond to make things understandable."
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Brandy Mays

June 6, 2025

5  out of  5
rating by Brandy Mays
"Chelsi went above and beyond with helping us make sure we understood our policy! Car and home"
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kearstin Caplinger

June 6, 2025

5  out of  5
rating by kearstin Caplinger
"Great experience! Switching insurance was quick and an easy process. Pam was as knowledgeable and helpful! Absolutely will recommend to friends and family"
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Chris Klingler

May 27, 2025

5  out of  5
rating by Chris Klingler
"Always give me top notch service, and take care of my needs and once. If I need a car to go to liability, they take care of me if I need full coverage, they take care of me if I need to check on a billing or have something emailed to me for my records, they take care of me. Most importantly, I’m taking long-term and they take care of me."
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nina klingler

May 27, 2025

5  out of  5
rating by nina klingler
"I have been with state farm for almost 20 years! Chelsea, Bill and the entire team at Michelle Gates is great! Bill has always handled our insurance/claims and Chelsea handled our life insurance policy. Everything is professional and they always answer questions and help us promptly."